| Who says service is serious? Customer service can be silly too. Take this fun quiz to test your cust ... - Craig Harrison |
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| An easy thing to forget in the midst of our frenzied lives is the simple act of saying "thank you." ... - Wendy Maynard |
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| You can have the best products, the plushest offices, the best location, but unless you are a 'custo ... - Robert Warlow |
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| Every retailer wants customers to come into the store and come back again. But this author thinks cu ... - Harriet Hodgson |
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| Learn to avoid the one thing that will turn off potential clients and drive away the clients you alr ... - Tessa Stowe |
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| Forging lasting relationships with customers leads to long-term loyalty and referrals. The bottom li ... - F McDuffee |
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| If you have flown lately, you have probably lost faith in the airline industry. I know I have. Late ... - Jay Stubbs |
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| Complaining Customers are actually a source of solid revenue and the best possible good will if you ... - Kevin Wirth |
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| By not allowing customer facing staff the ability to form relationships with the customers we are cr ... - Peter Hunter |
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| Complaints are a reality of business. Every company, no matter how great, responsive, or caring, rec ... - Jim Logan |
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| According to Dr. Gary S. Goodman, President of Customersatisfaction.com, a tremendous amount of time ... - Dr. Gary S. Goodman |
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| There are many proverbs and sayings to the effect that talk is cheap, actions speak louder than word ... - Andy Britnell |
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| Most sales people don't want to deal with unhappy customers because dealing with problems takes away ... - Stephanie Chandler |
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| The usual purpose of a call-center is to receive inbound calls for as many services that can be aide ... - Damian Sofsian |
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| There are no fireworks to signal their departure. No ugly scenes are made. - Myra Golden |
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| Learn exactly what not to do when dealing with upset customers. - Myra Golden |
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